Support
Help
Ask any time, on WhatsApp or here, with or without an account. A person picks it up if the assistant cannot.
Answers now
Ask the assistant
Available all day, every day, on WhatsApp and here. It can explain a payout, find a certificate, or tell you where an order has got to.
A person
Escalate to the team
Anything the assistant cannot resolve goes to a human, and you keep the same thread. Compliance questions get a response within four hours.
Account recovery
If you lose your phone
Nothing is lost. Verify who you are again (the same ID and selfie as when you joined) and your balance and every share you own come back to you.
There is no phrase to write down, no code to keep in a drawer, and nothing you can misplace that would cost you your money. Your ownership is registered against who you are, not against a device.
Common questions
When do I get paid?
On the first of each month, for the assets you held on the record date. A receipt arrives on WhatsApp.
Can I take my money out whenever I want?
No, and we will not pretend otherwise. Selling a share depends on another holder wanting to buy, or the buy-back facility having room. Your wallet balance is different; that comes out whenever you like.
How do I know an asset is really halal?
Every asset carries a certificate signed by a named board, with the criteria version and any conditions written on it. You can read it without logging in, and so can anyone you send it to.
What happens if a certificate is withdrawn?
New investment in that asset stops immediately, you are told what happened, and the reason is published on the same public page that carried the original certificate. You keep your holding.
You do not need an account to ask us something. Open one when you are ready →